Returns & Exchanges

We have extended our returns policy for all orders purchased in June to 90 days for returns and exchanges. All returns will also be quarantined for 72 hours before being made available for re-sale.

You can return your order within this time for a full refund. If you have purchased any items you no longer require, you are more than welcome to return them for a full refund. This does not include printed items or underwear. Goods must be in the same condition and in the original packaging as they were received in.

All returns must be authorised, please contact hello@theschoolshopuk.co.uk to request a returns authorisation code. Please note that we do not pay for the return postage and it is your responsibility to ensure the items reach us so we, therefore, recommend using a signed for service.

We are committed to customer service and in the rare occasion you have received the wrong items or faulty items please contact us and we will supply a prepaid postage label to return the item and send the correct items out to you.

Please check your items before decorating or altering. We will not accept any items that have been decorated or altered under any circumstances.